Q: How do you place an order?
A: Derale Performance is solely a manufacturer of performance cooling products and does not deal directly in the retail market. We sell through a range of both distributors and dealers all around the world. You can find more information of where you can purchase Derale products in the 'Where to Buy' section of the Support Center.
Q: As a dealer of Derale products, how can I add my company as a dealer on the Derale website?
A: Our list of distributors and dealers is constantly being updated. We would be more than happy to add your company's information and a link to your website in the "Where to Buy" section to help direct our customers to a dealer closest to them. To request to be added as a dealer, please email our Sales Department from our Contact page.
Q: How can I find out more about Derale products?
A: You can download our most recent catalog under Downloads in the Media page.
Q: I have a defective product. How do I get it replaced?
A: If your Derale product is somehow defective or was damaged in shipment, there are a couple ways to have it replaced. The first method is the most recommended as it is the quickest and easiest way to get a new replacement part. You will need to contact the company you originally purchased the part from and process the defective part claim with their returns department. They will usually be very helpful in getting a new product to you as soon as possible to replace your defective unit. If for any reason you are unable to return it through them, you can contact us directly and speak with one of our Technical Support Representatives and they will walk you through the process of replacing a defective product. This process does require the customer to ship the product back to our Returns Department for inspection before we can ship out a new replacement unit. We understand that this may leave you without a vital cooling component on your vehicle for a couple weeks which is why we recommend first attempting to replace the part through the company you purchased it from.
Q: What components on my vehicle do I need to worry about keeping cool?
A: For most applications the main components of a vehicle that are going to produce heat consist of the engine, automatic transmission, power steering, fuel, and differentials. Basically any component with moving parts is going to produce heat. In most cases this heat is anticipated and accommodated for from the factory. But when a vehicle is used in an application that it was not originally designed for, or it is being modified to an extent that exceeds the factory specifications, it is very important to ensure each component will remain cool even under extreme conditions. Cooling products extend the life of seals, bearings, clutches, & hoses, and allow the transmission, engine, power steering pump, etc to operate as designed within their tolerable temperature ranges.
Q: What do I do if I have a question that is not listed here in the FAQ's?
AL If you have a question that you cannot find the answer for on our website, please feel free to contact us and we will be more than willing to help you with anything we can. You can email us or find our phone number from the 'Company Information' link in the Support Center.
Q: What is the warranty on Derale products?
A: All Derale products hold a 1 year manufacturer's limited warranty. If you are experiencing any problems with our product and need to have it replaced under warranty, we recommend contacting the company you originally purchased the product through in order to have them process the return.